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Terms & Conditions

Online Store

By using this website, you confirm that you are of legal age or have parental consent. All prices are exclusive of VAT unless otherwise stated. Prices may change at any time without notice, and we are not responsible for typographical errors or pricing inaccuracies. Any taxes, duties, or charges applied outside the UK are the responsibility of the buyer. Orders are only accepted once confirmed by us, and we reserve the right to refuse any order at our discretion.

Prices and Availability

We reserve the right to modify prices, promotions, and product availability at any time without prior notice. Errors in pricing or descriptions may be corrected without obligation to supply goods at the incorrect price. We may cancel any order affected by such errors even after confirmation.

Use of Service

You agree not to misuse our services or violate any applicable laws. We reserve the right to terminate accounts or refuse orders for any abusive, fraudulent, or unlawful activity.

Website Security

You must not introduce malware or malicious code. Any attempt to compromise our website security will result in immediate termination of service and may lead to legal action.

Shipping & Delivery

We aim to dispatch within 2 working days, but all delivery times are estimates only. We are not responsible for courier delays, customs issues, or events outside our control. Customers are responsible for providing accurate delivery information. Delivery charges are non-refundable unless required by law. Risk of loss or damage passes to the customer once goods are handed to the courier.

All orders are shipped via reputable carriers. Risk of loss passes to the customer once the order is handed to the carrier.

Customer Service

If you have concerns, please contact us through our website contact form. We will make reasonable efforts to address your issue, but compensation will only be provided where required by law. Refunds and returns are strictly subject to our Refund & Returns Policy.

Acceptable Use

You may not misuse our website, engage in unauthorized scraping or data mining, or use it for unsolicited communications. We reserve the right to restrict or block access for violations.

General Conditions

By accessing our website, you accept these Terms fully. Intellectual property rights belong to NOTHING IMPOSSIBLE LTD. You may use the site for personal purposes only and may not reproduce or exploit content without written consent.

Limited Warranties

We do not guarantee uninterrupted access or error-free content. To the fullest extent permitted by law, all implied warranties are excluded. Customers accept that the website is used at their own risk.

Changes to Terms

We may update these Terms at any time without prior notice. It is your responsibility to review them periodically. Continued use of our site means you accept the updated Terms.

Limitation of Liability

We will not be liable for indirect, incidental, special, or consequential losses, including loss of profit, revenue, or business opportunities. Our total liability will not exceed the amount paid for the order in question. We are not responsible for delays, errors, or failures caused by third-party services (including couriers and payment providers). Nothing excludes liability where not permitted by law (e.g., death or injury from negligence).

Our Details

NOTHING IMPOSSIBLE LTD, Reg. No. 15510003

Registered Address: 20 Wenlock Road, London, England, N1 7GU

All payments are securely processed through third-party providers (including Apple Pay and Google Pay). We do not store payment card details. Refunds, when applicable, will be issued only to the original payment method used. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of London shall have exclusive jurisdiction over any disputes arising.