Privacy Policy

This Privacy Policy explains how NOTHING IMPOSSIBLE LTD collects, uses, and protects personal information. By using our website, you agree to this Privacy Policy, which may be updated from time to time without prior notice.

Personal information may include details that can identify you individually, either alone or in combination with other information. We only collect what is necessary to provide our services and operate our business.

Please read this Privacy Policy carefully. Continued use of our website constitutes your acceptance of the policy.

Information we may collect: name, email address, billing/shipping address, phone number, and order/payment details when you register, place an order, or interact with us. Providing this information is voluntary, but refusal may limit your access to certain features.

We collect information when you create an account, place an order, subscribe to communications, or otherwise interact with our site. We may also collect limited technical information automatically for security and functionality purposes.

How we use your information:

- To provide and improve our services.

- To process orders and payments.

- To respond to customer service requests.

- To send transactional emails (e.g., order confirmations).

- To send promotional communications if you have opted in.

We are not responsible for indirect or consequential losses arising from the use of data.

Security: We take reasonable steps to safeguard personal data, including regular malware scans and secure connections. However, no system is 100% secure, and we cannot guarantee absolute protection. All transactions are processed securely via third-party providers; we do not store payment card details.

Cookies: We may use essential cookies to ensure website functionality and security. These are not used for marketing or tracking. You can control cookies through your browser settings, but disabling them may impact functionality. By using our site, you consent to our limited cookie use.

Third-party disclosure: We do not sell or trade your personal data. However, we may share it with trusted service providers (such as payment processors or delivery companies) solely for business operations. We are not responsible for how third parties handle your data once shared.

Fair Information Practices: We follow principles of fairness and transparency in handling personal data. Users may contact us regarding their data rights, but we reserve the right to verify identity before fulfilling any request.

Email Communications: We comply with applicable laws including the UK Privacy and Electronic Communications Regulations and CAN-SPAM (for US customers). You may unsubscribe at any time, but processing may take a reasonable period. Promotional emails are sent only if you have opted in.